Where are you based?

We are based in West Norfolk. We can collect anywhere in the UK Mainland.

I have some questions and I would like to speak to someone. Can I call to talk things over?

Of course! We are a small and friendly team. When you call us, you come straight through to either Sean, Ellie or Harvey. No hold music and no automated menus. Any questions, we’re always happy to help. You can call us on 01366 387967. Our office opening hours are 9:00am-5:30pm. You can also call Sean outside of office hours on 07879456332.

I’ve just put my registration number in and filled out the form. When will I get a quote from you?

We look over every car individually with no automated systems. We take our time to check each car to offer the best price possible. We aim to get a guaranteed offer emailed to you within an hour from receiving your details between 9am-5pm. Rarer or more unique cars may take slightly longer.

I’ve just received an offer for my problem car from you. How long is the offer valid for?

We know it can be a hard working out what to do when your car goes wrong. Our offers are open for 21 days, so you have time to work out the best option for you and your car.

Why should I sell my car to you?

Customer service is our main priority at Sell Your Problem Car. We are ranked Number 1 in our category on Trustpilot with over 2,000 5-star reviews from our happy customers. We aim to make the process of selling your broken, damaged or non-runner vehicle as simple and easy as possible. We aim to offer the best price, with free collection from anywhere in the UK Mainland. We get you paid before we pick your car up, we do no inspect vehicles and we do not knock our price down. Our process is designed to be as easy and straightforward as possible. Please read take the time to read through our fantastic reviews.

What documents do I need?

You will need your V5C Registration document, otherwise known as a logbook.

Oh No! I can’t find my V5C logbook. What can I do?

You will need to apply for a new V5C with the DVLA, and you will need to complete a V62 form to request for a new logbook. You can get this form online, or you can get one from your post office. If you need any help with applying for a new V5C logbook, just get in touch. We should be able to still purchase your vehicle whilst you apply for a new logbook V5C, please get in touch if this applies to you.

How do I get paid for my car?

We make our payments via immediate bank transfer securely and directly to your bank account. We can also send payments to finance companies.

Are there any hidden costs or fees?

Never. Collection is absolutely free, and there are no hidden costs or charges. Whatever the amount is on our email offer, is the exact amount you will receive directly to your bank account.

Do you knock your prices down?

No chance! Some car buying services will offer a too-good-to-be-true price for your vehicle, only to make you arrange an inspection where they then scour the car for any flaw whatsoever. They will then dramatically knock their original offer down. Here at Sell Your Problem Car, we don’t inspect cars or look at them. No appointments, no inspections. You also have the money from us before we collect the vehicle. We would only adjust our price if the information supplied to us was not correct about the vehicle. (e.g. incorrect mileage, no declaration of extensive bodywork damage).

Is collection free?

Collection is always free with us. We can collect from anywhere in the UK Mainland.

What do you need left with the car?

We just need the entire V5C Logbook (we do not get issued a new one in the trade) and the keys. If you have any service history for the car that would be great to have included, but it is not essential.

My car is at a Garage/Dealership/Workshop. Can you collect it from there?

Yep, not a problem whatsoever. In fact, most cars we collect are from garages. You just need to let the garage or person in service at a dealership know that you are selling the vehicle to us. We can arrange the collection with the garage themselves. We would get you paid, then all you have to do is take your personal belongings from the car and leave the keys with the garage.

Do I have to be there myself for collection?

Not at all. We just need someone to meet our driver to hand over keys and the V5C. If the car is at a garage, this can be a member of staff there.

My car doesn’t start or drive. Can you collect it?

We specialise in buying broken vehicles. All our drivers will collect your vehicle in a recovery truck/recovery trailer set up with a winch.

When will you pay me for my car?

We will always pay you before we collect your car, and before it goes anywhere. In the majority of cases, we will pay you the same day you go ahead with our offer.

I have outstanding finance on my car, what can I do?

No problem, we can pay finance companies directly to clear their interest in your car. If there is any money left over from settling your agreement, we would pay the remainder to you. You can also clear our finance in full, and we would pay you our full offer amount directly.

But my outstanding finance is more than the offer?

In this case, you would need to pay the difference to leave our offer amount as the outstanding amount owed. We would then pay the finance company directly, leaving your outstanding finance settled.

If I sell my car to you, what do I need to do regarding the DVLA?

Nothing at all! We can sort everything regarding the DVLA. We will notify them you have sold your car to us, and we will sort out any remaining tax left on the car. You will get an email and a letter in the post from the DVLA themselves to confirm this has been done. If you pay your tax annually, you will get a cheque in the post from the DVLA to refund you. If you pay your tax monthly, the direct debits will automatically stop. You are also more than welcome to notify the DVLA yourself if you would prefer. If you would like to let the DVLA know yourself, it is your important responsibility that you update them correctly and in a prompt time frame once we’ve got you paid.

My car has a private/cherished number plate, and I would like to keep it. Will this slow the process down?

Not one bit. You will need to put your private number plate on retention with the DVLA or transfer it to another vehicle. Whilst this process is happening, we can still go ahead and purchase your vehicle and get it collected. You do not need to worry about creating replacement number plates with the original reg for your car, we can sort that. We just ask you to get in touch when the new logbook with the original vehicle registration on, arrives.

I’ve just got your offer. Can you increase your price?

We try to offer our best price straight away on cars. We’re always happy to look further into a certain car. If your car has any desirable optional extras and/or is in particularly lovely condition, let us know and we’ll see what we can do. You can also provide some photos of your car for us to look at.

Do you buy vans as well?

We do!

Any other questions?

Don’t hesitate to get in touch! Sean, Ellie or Harvey will be more than
happy to help. Please give us a call on 01366 387967.